We send all U.K order's by Second Class delivery . Postage is calculated by how many polishes you buy due to weight. Once you add item's to your basket postage cost is added. Non-uk order's, please note your package will be sent standard airmail & will take longer. If you wish to have it sent recorded, requiring a signature please contact us.
If you wish to have your parcel sent by recorded delivery (arrives in 1-3 days) then please contact us before placing your order as prices are different to those shown on checkout.
Where do you ship to?
We ship anywhere in the U.K, we can also ship to;
Don't see your country here? contact us and we will try to help!
What shipping service do you use?
We currently use Royal mail, all U.K order's are sent using Royal Mail Second class delivery. Please note non-U.K order's are sent as an Airmail packet and is not tracked and is not recorded. If you wish to have your item(s) sent recorded (Signed for) then please contact us using our contact form on our 'Contact Us' page.
How long will it take to receive my order?
Order's are estimated to arrive between 2 – 4 days, depending on where you live. Please note If you are not located in the U.K it may be a bit longer. - Please note - For Non-UK order's including Ireland, Item's are sent as an Airmal Packet & are not trackable and do not require a signature on arrival. As it is being sent by Airmail your package will take approximately 5 plus day's. If you wish to receive your item's in a quicker time and would like it to be sent recorded then please contact us as shipping cost's will be different.
Can i return/cancel my order if I change my mind?
Your order can not be cancelled if we have already processed and posted your item's, However when you receive your order you can return them to us, in their original condition, with product's un-used and un-opened.
If you do wish to return an item please email us prior to shipping it back. Return's for refund's will only be accepted within 5 day's of you receiving the item's. All return's must be in original packaging and sealed. Please note return's shipping cost's & original shipping cost's are non-refundable.
What if I haven't received my order?
If you haven't received your order in 3-10 day's then please contact us using the contact form on our 'Contact Us' page or email us and we will help.
Unfortunately once we send your package we cannot guarantee that it will arrive within the post office’s suggested time. Please note that Sjmwell Nail's is not responsible for any additional customs fees or local import tariffs, duties, fees and taxes charged by your country or its department's that your country or Post Office may charge.
Please make sure your postal information and delivery address is correct when you make your order as we cannot be responsible for lost item's sent to the wrong address or detail's. We will ship to the address provided on your Paypal account or the one written when you pay.